Quality Assurance Audit
- What is a Quality Assurance (QA) Audit?
- Steps to take if your content has been flagged for a QA audit
- Quality Assurance Issue Details
What is a Quality Assurance (QA) Audit?
Before content is first published, it goes through a “Technical Audit” to make sure the content meets our technical, accessibility and mobile friendliness standards. Once these standards are met, the content is published live on our website.
For Quality Assurance (QA) reasons, the Tyndale WebTeam performs ongoing reviews of content that is currently published. Content that has introduced issues since its first audit may be flagged for a “Quality Assurance Audit” for one or more of the following reasons:
- Outdated information
- Accessibility issues
- Implementation challenges (broken links, layout issues, performance issues, grammar, spelling etc.)
- Redundant/duplicate information
Content that is flagged will remain published but may require some attention to stay published long-term. Some content may eventually be flagged for removal (unpublished) if the issues cannot be addressed.
The QA Audit will include all reviews that are performed during the Technical Audit as well as identifying outdated information, implementation issues and redundant or duplicate information issues.
Steps to take if your content has been flagged for a QA audit
When content you work on has been flagged for for a QA Audit, you will receive an email letting you know so that the issues can be addressed. Here are the steps you can take.
- You should review the content by logging in and going to the content that is being reviewed. You will be able to find notes about why the content has been flagged for a Quality Assurance Audit under the “Workflow” tab on the page.
- If you know how to correct the issues yourself, please go ahead and do so and then change the Workflow state to “Ready for Review.” A member of the WebTeam will review the changes to ensure that the issues have been solved.
- If you would like help correcting the issues, please submit a HelpDesk request by going to: http://helpdesk.tyndale.ca/ and reference QA Issue Number (included in your email) in your Website request.
- If you no longer need the content to be published, please change the Workflow state to “Draft”, this will immediately unpublish the webpage making it unavailable publicly. Please make sure to change any other content that may link to this page. Menu items will be removed automatically.
- If you have questions regarding this audit, please contact firstname.lastname@example.org and reference the QA Issue Number included in the QA Audit email.
Quality Assurance Issue Details
If content is flagged for “Outdated Content” it means that your page contains text that is either no longer valid or contains both valid and invalid content. All website content needs to be kept up to date to reflect current information. Adding current information to a page without removing the old information can also be very confusing.
People with disabilities should be able to perceive, understand, navigate and interact with our website content regardless of their permanent, temporary or situational disability. This is both a legal and moral obligation. As content creators, you are responsible to create your content in a way that is accessible. View more information on Website Content Accessibility
As content is edited over a period of time, the layout and content changes may introduce some issues that would have been addressed at the initial Technical Audit. These issues impact the effectiveness or quality of the website and need to be addressed. Examples include:
- broken links
- spelling and grammar
- page layout
- mobile friendliness (works well on mobile devices such as phones)
Redundant or Duplicate Information
Some content on our website needs to be posted in one official place and not repeated on other pages. Some examples are:
- Tuition information
- Course descriptions
- Financial Aid information
- Accreditation information
When duplicate content is added, multiple issues arise:
- content is not updated in all locations
- content may not be identical and cause issues (ex. course pre-requisite not added)
- search results become confusing for visitors
- effects search result quality on external search engines such as Google or Bing