Getting Help

Need some Help?!

What is the best way to get the help you need?

Sometimes you just get stuck. You’re just not sure where to go next, or how to do that one thing that you did six months ago in training. So, what is the best way to get the help you need?

  1. Check out the documentation! — There is a lot of great information there to get you started or help you remember how to do different tasks.
  2. Submit a HelpDesk request — When you submit a “Website Request” HelpDesk ticket, everyone on the Webteam will have access to your request. This works best especially when some of the WebTeam are away on vacation or are focused on other projects!
  3. If your request is urgent, connect with us! — First, submit an HelpDesk request – we need to document it. After your request is submitted, you can drop by our office (D405). You can also call our phone extensions, but you may reach the wrong team member or possibly no one at all – we would prefer you drop by if the issue is urgent.
  4. Think telepathic thoughts — Sometimes, if you think real hard, we can hear your thoughts and can send you the answers through our minds! « Okay, that’s not actually true… we actually need to find other ways to communicate about your issues in order to help you — make sure you let us know!